IRCTC website has received several criticisms in the past for not proper functioning of the website. There are many instances that the IRCTC website is very slow and the users are not able to book their ticket through the website.
Mr. K. H. Muniyappa who is currently the head of State for Railways has announced that the current capacity of IRCTC website is to book only 3,50,000 tickets per day. The capacity of ticket is being increased to 5,00,000 tickets per day. This whole transformation would be completed within 4 months. During the next phase, the ticket capacity of the website would be increased to 8,00,000 tickets per day.
Also the rules for Tatkal timings has changed for general public in India. Now, with effect from 10th July, 2012 onwards, the Tatkal tickets would be booked from 10 am in the morning instead of 8 am. Also all the authorized booking agents would be able to start booking tatkal tickets only after 12:00 noon.
These steps has been taken by Indian Railways to help general public and keep all types of agents away from the system.